Hello,
Thanks for the email :)
We would like to confirm that the exchange for the sold out item has been processed.
Item exchanged is Loose Back Zip Hi-Low Pullover / Charcoal.
Please allow us to complete the delivery within 7 working days.
Regards,
Rei
[ Original Message ]
Hi, I had placed an order several days ago and received your sold out notice 13 hours ago. When I replied to the email. it was rejected and I cannot contact the customer center. So, I left a message here to tell you my decision. For the sold out item, if the black color is in stock, please change it to the black color for me. Otherwise I will exchange a new item having the same price. My email is nineveh1017@gmail.com
Thank you.
Best,
Wei
Forwarding the email I received from you:
Hello Dear,
We are sorry to tell you that the item(s) you ordered:
20150112-0581543-05
For order no: 20150112-0581543
is out of stock
This is very unfortunate but it may happen sometimes because we run a pre-order system.
We sincerely hope for your understanding.
You may request for an exchange as long as the new item has the same price with the sold out item,
if you wish to exchange it with other item(s) on a higher price,
we can cancel the entire order so you can place at once.
However, if you prefer to just cancel the sold out item(s), we will ship the remaining items and a refund will be process to your account.
Thank you and kindly get back to us at your earliest convenience so we can start the shipment and we can get it to you fast.
Regards.
Marcy
20200628-0000515 
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